HealthLynk TERMS OF SERVICE

These Terms of Service (“Terms”) govern your access to and use of the website healthlynk.net (the “Website”), operated by HEALTHLYNK LTD (company number 15532666), located at 86-90 Paul Street, London EC2A 4NE (“HealthLynk,” “we,” “us,” or “our”). By accessing or using the Website and its services, you (“you,” “client,”, “your” or “user”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or its services. For details on how we collect, use, and protect your personal data, please refer to our [Privacy Policy].

1. Services Description

HealthLynk is an online platform that connects users with independent experts across mental, physical, and life wellbeing—such as coaches, therapists, nutritionists, and more ("Services"). These experts are not employees of HealthLynk. All sessions take place virtually via our Platform.

2. User Obligations

  • Account Creation: To use our Services, you must create an account on our Website.

  • Age Requirement: You must be at least 18 years old to use our Services.

  • Accurate Information: You agree to provide accurate and complete information when creating your account and booking sessions.

3. Booking and Payment

  • Booking: Sessions are booked via our Platform.

  • Payment: Payment is made at the time of booking.

  • Cancellations and Refunds: See our [Booking Policy] for full details..

4. Platform Use

  • Session Access: You’ll need an internet-connected device with a microphone (camera optional).

  • Session Link: Sent via email, sessions are held on meet.healthlynk.net.

5. Privacy and Data Protection

  • Please refer to our [Privacy Policy] for how we collect, store, and use your data.

6. Intellectual Property

  • All content and resources on HealthLynk belong to us or our licensors. You may only use them for personal, non-commercial purposes.

7. Clarity Sessions Policy

  • Each client is entitled to one free Clarity Session per expert. These sessions are designed as an initial introduction to support you in finding the right expert.

  • Clarity Sessions cannot be rebooked with the same expert.

  • HealthLynk reserves the right to cancel or decline any Clarity Session that violates this policy.

  • Not all experts offer a Clarity Session. You can view all available experts for paid sessions at https://healthlynk.net/book/view-all.

  • Full sessions (paid) can be booked directly after your Clarity Session if you wish to continue working with the same expert. Please ensure you read expert bios and session descriptions before booking.

8. Prohibited Conduct

You agree not to:

  • Use the Website in any way that breaches any applicable local, national, or international law.

  • Engage in any behaviour that is unlawful, fraudulent, or harmful.

  • Disrupt or attempt to disrupt the operation of our Website or the Services.

9. Limitation of Liability

To the fullest extent permitted by law, HealthLynk shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website, Platform, or Services.

10. Indemnification

You agree to indemnify, defend, and hold harmless us, HEALTHLYNK LTD (company number 15532666), including its officers, directors, and agents, from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your use of the Website or Services, your violation of these Terms, or your infringement of any third-party rights.

11. Important Reminders

HealthLynk connects you with independent experts. HealthLynk is not responsible or liable for treatment outcomes, personal agreements made outside of our platform, or communications made outside of HealthLynk.

12. Modifications to Terms of Service

We may revise these Terms of Service at any time by updating this page. Your continued use of the Website following any changes indicates your acceptance of the updated Terms of Service.

13. Right to Refuse Service

HealthLynk reserves the right to suspend or terminate your access to the Platform or Services at any time and for any reason, including but not limited to:

  • Violation of these Terms, the [Booking Policy], or the [Privacy Policy]

  • False accusations or abuse of the platform or its experts

  • Behaviour that poses a legal, safety, or reputational risk

Such termination may include cancellation of future bookings or permanent removal from the platform.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at: hello@healthlynk.net.

Last Updated

This privacy policy was last updated on 22/07/2025.